Office Policies

Welcome to Obstetrics and Gynecology Care Associates, S.C. We look forward to providing you with the highest quality care and trust. We hope you will find us friendly and helpful. Our office participates with many major insurance companies. Due to the complexities and constant changes of individual insurance plans, it is impossible for us to know about your specific benefits. It is important for you to know your individual plan. You may receive a patient satisfaction survey and we would appreciate it, if you could take a few minutes to let us know how we are doing. You may also visit our website and complete a survey online.

Updated Personal Information:
Please provide our office with accurate, up-to-date contact information about yourself. This information includes telephone numbers (work and home), address, employer, and names and telephone numbers of individuals we could call in the event of a medical emergency.

Office Payments:
We accept cash, personal checks, and the following credit cards: Visa, MasterCard, and Discover. We do not accept post-dated checks.

Insurance Information:
For each visit to our office, we ask you to provide the information needed to verify your insurance coverage and file your insurance claim. A current insurance card will provide this information. If you are unable to provide adequate insurance information, we will require that you pay in full for services rendered at the time of the visit. Deductibles, co-insurance, and co-payments are due at the time that medical services are rendered.

Our office will file for payment with your primary insurance carrier providing that we participate in your plan. Because your insurance policy is a contract between you and your insurance company, it is your responsibility to know and understand your plan’s requirements and policies regarding co-payments, co-insurance, deductibles, and benefits. Should your insurance carrier deny a claim, we will make a reasonable attempt to help you resolve the disputed issues. If, however, we have provided your carrier with adequate information to process your claim and they persist in refusing to reimburse for that claim, the responsibility for resolving the dispute will become yours.

Should you make an overpayment, your account will be credited with the overage and you may either leave that amount in your account as a credit or request a refund providing there is no outstanding balance owed on your account. Please allow 10-14 business days for refunds to be processed and mailed to you.

Missed Appointments:
If you are unable to keep an appointment, we ask that you kindly provide us with at least 24 hours notice. This courtesy on your part will make it possible to give your appointment to another patient who needs to see a provider. Failure to provide this notice takes appointment times that could have been given to other patients. If you must cancel an appointment, we will do our best to reschedule your visit as soon as possible.

"No Show" Policy:
If you do not call to cancel an appointment, it is documented as a "no show" in your chart and in our computer system. We will notify you by letter. If a patient has three (3) "no shows" within a twelve month period, she will be unable to schedule further appointments and is discharged from our practice.

Personal Health Information
We fulfill our obligation in keeping your personal health information confidential and comply with HIPAA regulations. As healthcare providers, we rely on you to provide us with complete and accurate information about your condition, symptoms and health history, which helps us make a diagnosis and provide you the best care and treatment. Your medical records will not be released without your written consent, unless compelled by law. Privacy issues may be addressed to our Privacy Officer.

Prescription Refills/Request:
All prescriptions and authorizations for renewals should be requested during normal office hours. Prescriptions will not be phoned in after office hours or on weekends except for emergencies. We recommend that you notify us of any refills at least 2 to 4 days before your prescription is due to run out (to assure there are no interruptions in your medication schedule). We also ask that you remind your practitioner of any refill needed during any office visit. Please advise us if this prescription is for a mail-in program. When your provider feels it is necessary, you will be asked to make an appointment with them to reassess your need for the medication prior to getting a refill.